Privacy Policy
Last Updated: 12 August 2026
At OUTS INDIA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or make a purchase, we may collect information including:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Order and purchase details
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Account information
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Customer support communications
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Device and browser information
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IP address
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Website activity and browsing information
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Information you voluntarily provide to us
Payment information may be processed securely by the payment gateway or payment service provider used during checkout.
2. How We Use Your Information
We may use your information to:
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Process and fulfil your orders
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Arrange shipping and delivery
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Send order confirmations and updates
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Manage returns, refunds and exchanges
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Provide customer support
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Maintain and improve our website
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Personalise your shopping experience
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Detect and prevent fraudulent or unauthorised activity
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Communicate important service-related information
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Comply with applicable legal and regulatory requirements
Where permitted, we may also send promotional messages relating to new arrivals, collections, offers and updates from OUTS INDIA.
3. Marketing Communications
If you choose to receive marketing communications from us, we may contact you through email, SMS, WhatsApp or other communication channels you have agreed to use.
You may opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.
You may still receive transactional messages relating to your orders, payments, deliveries, returns or customer-service requests.
4. Shopify
Our online store is operated using the Shopify e-commerce platform.
Information submitted through our website may therefore be processed through Shopify and other services connected with our Shopify store where necessary to operate the website, process transactions and provide our services.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
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Keep the website functioning properly
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Remember your preferences
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Maintain shopping-cart functionality
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Understand website usage
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Improve website performance
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Analyse customer interactions
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Support advertising and marketing activities where permitted
You may manage certain cookie preferences through your browser or through any cookie-management options provided on our website.
Disabling some cookies may affect the functionality of certain parts of the website.
6. Sharing of Personal Information
We may share necessary information with trusted third parties that help us operate our business, including:
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Shopify
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Payment processors
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Shipping and logistics partners
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Customer-support providers
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Analytics providers
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Marketing and advertising service providers
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Technology and website service providers
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Fraud-prevention and security providers
We may also disclose information when required to comply with applicable law, regulation, legal process or lawful government request.
We do not share personal information unnecessarily.
7. Payment Security
Payments made through our website may be processed by third-party payment gateways.
OUTS INDIA does not intentionally store complete payment-card details where those details are handled directly by the applicable payment provider.
Your payment information is subject to the security and privacy practices of the respective payment service provider.
8. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
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Processing orders
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Providing customer support
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Maintaining business and transaction records
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Handling disputes
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Preventing fraud
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Meeting accounting, tax or legal obligations
Information may be deleted or anonymised when it is no longer reasonably required, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may be entitled to request access to information relating to your personal data and request correction, updating or erasure of eligible personal information.
You may also contact us regarding concerns about how your personal information is being handled.
We may request reasonable information to verify your identity before processing certain privacy-related requests.
11. Third-Party Links
Our website may contain links to third-party websites or platforms, including social-media services such as Instagram.
Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies and terms.
OUTS INDIA is not responsible for the privacy practices or content of independent third-party websites.
12. Children's Privacy
Our website and services are intended to be used in accordance with applicable laws.
Where personal information relating to a child is processed, we will take appropriate measures required under applicable law, including obtaining parental or guardian consent where legally required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our business practices
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Website functionality
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Services and technologies
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Legal or regulatory requirements
Any revised version will be posted on this page with an updated Last Updated date.
We encourage customers to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:
OUTS INDIA
Instagram: @outs_india
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