Refund & Exchange Policy
At OUTS INDIA, we want you to be satisfied with every purchase. If you receive a product that is damaged, defective, incorrect, or you need a different eligible size, you may request a return or exchange subject to the conditions below.
Eligibility for Return / Exchange
A return or exchange request must be raised within [X days] of delivery.
To be eligible:
- Product must be unused, unworn and unwashed.
- All original tags must remain attached.
- Product must be returned in its original packaging.
- Item must be in its original saleable condition.
- Original invoice/order details must be available.
- Products showing signs of wear, washing, alteration, perfume, makeup, stains or damage caused after delivery will not be accepted.
Exchange
Eligible products may be exchanged for another available size or eligible product, subject to stock availability.
If the requested size or product is unavailable, our team will guide you regarding the available options.
Damaged / Defective / Incorrect Product
If you receive a damaged, defective or incorrect item, please contact us within [24/48 hours] of delivery with:
- Order number
- Clear photographs of the product
- Photograph of the packaging
- Unboxing video, where requested
After verification, we will arrange an appropriate replacement, exchange or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange, including:
- Innerwear and intimate products
- Socks
- Personal-care or hygiene-sensitive items
- Products marked Final Sale / Non-Returnable
- Gift cards
- Used, washed or altered products
Any category-specific restrictions displayed on the product page will also apply.
Sale & Promotional Products
Items purchased during a sale, promotional campaign or using a special discount may have different return or exchange conditions.
Where applicable, those conditions will be mentioned on the product page or during the promotional campaign.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the eligible payment method according to our applicable refund process.
Shipping charges, COD charges or other service charges, where applicable, may be non-refundable unless the return is due to an error from OUTS INDIA.
Return Shipping
Return or exchange shipping charges may apply depending on the reason for the request.
If the product delivered is damaged, defective or incorrect due to an error from our side, eligible return-shipping costs will be handled accordingly.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been shipped or dispatched may not be eligible for cancellation and may instead be handled according to the applicable return policy.
How to Request a Return / Exchange
To raise a request, contact our customer support team with:
Order Number:
Registered Name:
Registered Phone Number:
Reason for Return / Exchange:
Photos / Video, if applicable:
Important Note
OUTS INDIA reserves the right to decline a return, exchange or refund request if the returned product does not meet the eligibility conditions stated above.
OUTS INDIA — LET’S WEAR IT.