Shipping Policy
At OUTS INDIA, we aim to make your shopping experience smooth from checkout to delivery. This Shipping Policy explains our order processing, delivery timelines, shipping charges and other important information related to your order.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation through your registered email address, phone number or other available communication channel.
Orders are generally processed within [1–2 business days] after confirmation.
Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.
Delivery Timeline
Estimated delivery time is generally:
Metro Cities: [3–5 business days]
Other Cities: [5–7 business days]
Remote Locations: [7–10 business days]
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays or other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Free Shipping: [Mention minimum order value, e.g. “Available on prepaid orders above ₹999.”]
Additional shipping or handling charges may apply to certain locations or order types where applicable.
Order Tracking
Once your order has been dispatched, tracking details will be shared through your registered email address, SMS, WhatsApp or other available communication channel.
You can use the tracking information provided to follow the delivery status of your order.
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information while placing an order.
Please ensure that your:
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Full name
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Complete delivery address
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Landmark, if applicable
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PIN code
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Mobile number
are entered correctly.
OUTS INDIA will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
Delivery Attempts
Our courier partner may make multiple delivery attempts depending on their applicable delivery process.
If a delivery cannot be completed because the customer is unavailable, unreachable or has provided incorrect information, the order may be returned to us.
Additional shipping charges may apply if the customer requests re-shipment of a returned order.
Cash on Delivery Orders
Cash on Delivery may be available for eligible locations and orders.
COD availability will be displayed during checkout.
Additional COD charges of [₹___], if applicable, will be shown before the order is confirmed.
OUTS INDIA reserves the right to contact customers for verification of COD orders before dispatch.
Delayed Shipments
While we make every reasonable effort to deliver orders within the estimated timeline, delays may occasionally occur because of:
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Courier or logistics delays
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Weather conditions
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Public holidays
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High order volumes
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Remote delivery locations
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Operational disruptions
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Circumstances beyond our reasonable control
If your order is significantly delayed, please contact our support team with your order number.
Damaged or Tampered Package
If your package appears visibly damaged, opened or tampered with at the time of delivery, we recommend documenting its condition before opening.
If you receive a damaged, defective or incorrect product, please contact our support team within [24/48 hours] of delivery with your order details and relevant photographs/videos.
Such requests will be handled in accordance with our Refund & Exchange Policy.
Lost or Undelivered Orders
If your tracking status shows the order as delivered but you have not received it, please contact us as soon as possible.
We will coordinate with the relevant courier partner to investigate the shipment.
Change of Shipping Address
If you need to change your delivery address, please contact us immediately after placing your order.
Once an order has been processed or dispatched, we may not be able to modify the shipping address.
Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact our customer support team as soon as possible.
Orders that have already been shipped will be handled according to our applicable Refund & Exchange Policy.
Contact Us
For any shipping or delivery-related questions, please contact:
OUTS INDIA
Please keep your Order Number ready when contacting us so we can assist you quickly.
OUTS INDIA — LET'S WEAR IT